Return & Refund Policy | Luviore


Return & Refund Policy

1. Overview

At Luviore, we aim for complete customer satisfaction. This Return & Refund Policy outlines the process and conditions for returning products and receiving refunds from luviore.store.

2. Eligibility for Returns

Products are eligible for return if they meet the following criteria:

  • The item is unused, unopened, and in its original packaging.
  • The return request is made within 7 days of receiving the product.
  • You have a valid proof of purchase (order number or receipt).
  • For damaged, defective, or wrong items, returns must be reported within 48 hours of delivery.

3. Non-Returnable Items

The following items are not eligible for return or refund:

  • Products that have been used, opened, or altered.
  • Gift cards, downloadable products, or personalized items.
  • Items purchased from third-party sellers.

4. Return Process

To initiate a return:

  • Contact us via email at luviorebd@gmail.com or call +8801800-090090.
  • Provide your order number, product details, and reason for return.
  • Once approved, you will receive a return authorization and instructions for sending the product back.

5. Refunds

Refunds will be processed after we receive and inspect the returned product. Refund details:

  • Refunds will be issued via the original payment method.
  • Processing time may take 5–7 business days after receiving the returned item.
  • Shipping charges (if any) are non-refundable unless the item was defective or wrong.

6. Exchanges

Exchanges are possible if the item is defective, damaged, or the wrong product was sent. Contact us immediately to arrange an exchange.

7. Shipping Returns

Customers are responsible for the shipping costs of returning products, except for defective or incorrect items. Use a secure shipping method and retain tracking information to avoid loss during transit.

8. Contact Information

If you have any questions about our Return & Refund Policy, please contact us:

Email: luviorebd@gmail.com
Phone: +8801800-090090
Address: Bashundhara R/A, Dhaka
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