Return & Refund Policy

At Luviore, customer satisfaction is our top priority. If you receive a damaged, defective, or incorrect product, we provide a smooth return and replacement process.

1. Return Eligibility

• Return requests must be initiated within 3 days of receiving your parcel.
• The item must be unused, in its original packaging, and in the same condition as delivered.
• Proof of purchase (Order ID or invoice) is required.

2. Non-Returnable Items

For health and hygiene reasons, opened cosmetic and skincare items cannot be returned unless they arrived damaged or defective.

3. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed via bKash, Nagad, or bank transfer within 3 – 5 business days.